Guidelines:
The Refund and Cancellation Policy applies to all events offered by the Agility Academy including: education certification training courses, workshops, and meetings.
Restrictions:
Registration cancellation
Full refunds will be granted if request is submitted 10 working days prior to the day of delivery for the event. Partial refunds of 50% of the course registration fee will be refunded if the cancellation request is received 5 working days prior to the day of delivery for the event.
All registration cancellations must be submitted via email to team@agilityacademy.com.au . In all cases, payment cannot be transferred or carried over to another event.
Non-Attendance
Refunds are not provided for any cancellation notice received on and after event date regardless of the reason for non-attendance.
Refund Request
A refund for the event will be considered if the attendee was in attendance in person and/or by turning ON video camera and participating in the learning activities for live instructor led online events for at least 50% of the event and was dissatisfied with the event or course offering. A refund request including the reason for the dissatisfaction must be submitted via email to team@agilityacademy.com.au no later than the 14th day following the event.
Event Cancellation
In the case that the event requires cancellation due to unforeseen circumstances, all registered attendees will be notified via email and other available contact options. A full refund of the event will be provided to registered attendees. Event cancellation is rare and the need for such is usually identified prior to the event.
